Support

Questions, a problem with a purchase, or an idea for Penzap? Email us and we'll get back to you.

Email admin@penzap.com

It helps to include the email you sign in with, your phone or browser, and what you were doing when it went wrong.

Quick fixes

• Something you bought isn't unlocked: in the app, open Menu → Restore purchases.
• Forgot your password: use Forgot your password? on the sign-in page. The email can take a few minutes; check spam too.
• Your remote looks different on another device: both devices need to be signed in to the same account. Changes save automatically and show up the next time the app opens.
• The remote feels slow on your phone: turn on Menu → Reduce effects.
• Setting up a phone theme: step-by-step instructions for iPhone and Android are shown after you create the theme in Menu → Phone theme.